Official Data Protection Document

Cuci 365 Privacy Policy – Personal Data Protection for Malaysia Members

Cuci 365 values the privacy of every member. This document transparently explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.

Updated: 1 July 2026 Effective in Malaysia Bahasa Melayu (ms-MY) PDPA 2010 Compliance
cuci 365 Privacy Commitment Summary
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256-bit SSL Encrypted Data
All sensitive data is protected with the highest level of encryption.
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No Sale of Data to Third Parties
Your data is never sold, rented, or shared for commercial purposes.
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PDPA Malaysia 2010 Compliant
All our practices comply with the Personal Data Protection Act 2010.

6 Pillars of Privacy Protection at Cuci 365

Cuci 365's commitment to member privacy goes beyond a document — it is a daily practice carried out at every level of our operations

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Advanced Data Encryption
cuci 365 uses TLS 1.3 protocol and 256-bit SSL encryption for all data transmitted between your browser and our servers. Your identification details, bank account information, and financial transactions are fully protected against third-party interception.
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Purpose-Specific Data Collection
cuci 365 only collects information that is strictly necessary to provide services to you — account registration, payment processing, identity verification and customer support. We do not collect excessive data that is irrelevant to our services.
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Strict Internal Access
At cuci 365, access to members' personal data is restricted solely to staff who require it to perform their duties. All access is logged and monitored. Any staff member found in violation of our privacy policy is subject to immediate disciplinary action.
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Full PDPA 2010 Compliance
All of cuci 365's data management practices are in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. This covers the principles of security, data integrity, member access and non-disclosure. cuci 365 undergoes independent annual compliance audits.
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Full Control Over Your Data
As a cuci 365 member, you have the right to access, correct, request a copy of, or ask for the deletion of your personal data at any time. We respect these rights and will process every request within the stipulated timeframe at no charge.
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Immediate Breach Notification
In the event of any security incident involving cuci 365 member data, we are committed to notifying affected members and the relevant authorities within 72 hours of detection, in line with international data protection best practices.
Contents
01Introduction 02Data Collected 03How We Collect Data 04Purpose of Data Use 05Data Sharing 06Storage & Security 07Cookies & Tracking Technologies 08Your Rights 09Children's Data 10Policy Amendments 11Contact Us

Important Note: This Privacy Policy explains how cuci 365 handles your personal information. By using the cuci 365 platform, you agree to the practices described in this document. Please read it carefully and contact us if you have any questions.

1

Introduction & Scope of the cuci 365 Privacy Policy

Why this document exists and who it protects

Cuci 365 (hereinafter referred to as "we", "the platform", or "cuci 365") respects the privacy of every individual who uses our services. This Privacy Policy is established to ensure that you, as a member or visitor of the cuci 365 platform, have a clear understanding of how your personal information is managed.

This document applies to all data we process in connection with providing sports betting, Live Casino, slots, table games and all other digital products offered through the cuci 365 platform. This policy is effective for all users accessing our platform from Malaysia, including via cuci365.bet and the official cuci 365 mobile app.

Cuci 365 operates in full compliance with Personal Data Protection Act 2010 (PDPA) Malaysia. We recognise that your personal data is a trust placed in us, and we take full responsibility for keeping it safe.

2

Types of Personal Data Collected by Cuci 365

What information we hold about you

Cuci 365 collects several categories of personal data depending on how you interact with our platform. Below is a full breakdown of the data that may be collected:

Data Category Type of Information Requirement
Identity Data Full name, MyKad number, date of birth, profile photo Mandatory (KYC)
Contact Data Phone number, email address, WhatsApp number Mandatory
Financial Data E-wallet account numbers (TnG, GrabPay, DuitNow), transaction records Mandatory
Technical Data IP address, browser type, operating system, device ID Automatic
Usage Data Betting history, games played, login times Automatic
Communication Data Customer support chat records, sent emails Situation

Note: cuci 365 never stores your full credit/debit card number. All payment processing is handled through certified, PCI-DSS compliant payment gateways.

3

How cuci 365 Collects Your Data

Data collection channels and methods

Cuci 365 collects your personal information through several key channels:

  • Account Registration: When you register a new account at cuci 365, you directly provide basic information such as your name, email address, phone number, and date of birth.
  • KYC (Know Your Customer) Process: To comply with anti-money laundering laws and ensure platform security, cuci 365 may request a copy of your identification card, bank statement, or other supporting documents at certain stages.
  • Financial Transactions: Each time you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX (Maybank2u, CIMB Clicks), the details of that transaction are automatically recorded.
  • Platform Usage: Technical data such as IP addresses, device types, usage patterns, and game preferences are collected automatically via cookies and standard tracking technologies.
  • Support Interactions: When you contact the cuci 365 support team via live chat, WhatsApp, or email, the content of those communications is retained for reference and service improvement purposes.
  • Third-Party Platforms: If you register or log in via an approved third-party method, cuci 365 may receive basic profile information from that platform.
4

Purposes for Which Your Personal Data Is Used

How your data is used at cuci 365

Cuci 365 only uses your personal data for purposes that are lawful, specific and directly related to providing services to you. Below is a complete overview of how your data is used:

  • Account Management: Creating, verifying, and managing your cuci 365 account, including identity verification and the KYC process.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions carried out through Malaysian e-wallets and FPX.
  • Service Provision: Giving you access to all cuci 365 products – Malaysia Super League and EPL Sports Betting, badminton, e-sports, Live Casino, slots, and table games.
  • Platform Security: Detecting and preventing fraud, account misuse, money laundering, and activities that violate cuci 365's terms.
  • Customer Support: Providing technical support, resolving complaints, and answering your enquiries in Bahasa Melayu 24/7.
  • Service Communications: Sending important notifications about your account, changes to terms, bonus promotions, and cuci 365 system updates.
  • Platform Improvement: Analysing aggregated usage patterns (without identifying individuals) to enhance the cuci 365 user experience.
  • Legal Compliance: Meeting the reporting and disclosure requirements mandated under applicable Malaysian law.
5

Sharing Data with Third Parties

Who may receive your data and under what circumstances

Cuci 365 does not sell, rent, or trade members' personal data to any third party for commercial marketing purposes. However, under certain limited circumstances, cuci 365 may share your data with the following parties:

  • Payment Service Providers: Payment gateway providers that process Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX transactions on behalf of cuci 365. They receive only the data required to process your transaction and are bound by strict confidentiality agreements.
  • Game Providers: Game providers supplying live casino, slots, and table games on the cuci 365 platform may receive the minimum technical data required to deliver the games to you.
  • Technology Service Providers: Companies providing the hosting infrastructure, cybersecurity systems, and analytics tools used by cuci 365 — all bound by strict data protection agreements.
  • Regulatory Authorities: Where required by law or by a lawful directive from a competent authority in Malaysia, cuci 365 may be obligated to disclose certain data to the relevant agencies.

⚠️ Our Guarantee: cuci 365 does not share members' personal data with any marketing companies, data aggregators, or third-party advertising platforms. Your privacy is not a commodity to us.

6

Data Retention & Security Measures

How cuci 365 protects your data on a technical level

Cuci 365 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

Cuci 365 Security Standards
SSL/TLS Encryption
0%
Access Control
0%
24/7 Monitoring
0%
Data Backup
0%
Penetration Testing
0%

Your personal data is stored on secure servers housed in ISO 27001-certified data centres. Cuci 365 conducts regular security assessments, including penetration testing by independent experts, to identify and address any system vulnerabilities before they can be exploited.

Data Retention Period: Active members' personal data is retained for as long as your account remains active. Following account closure, cuci 365 retains necessary data for 7 years for anti-money laundering compliance and Malaysian tax requirements. Data that is no longer needed will be securely deleted.

7

Cookies & Tracking Technologies

How cuci 365 uses cookies to improve your experience

Cuci 365 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser. The following types of cookies are used:

  • Essential Cookies (Required): Required for core cuci 365 platform functions such as login sessions, security and account stability. Without these cookies, the platform will not function properly. This type of cookie cannot be disabled.
  • Preference Cookies: Saving your preferences — such as language, display settings, and preferred odds format — so you don't have to reconfigure them each time you log in to cuci 365.
  • Analytics Cookies: Helps cuci 365 understand how users interact with our platform in aggregate, without identifying individuals. This data is used solely to improve the user experience.
  • Security Cookies: Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access.

You may manage or disable certain cookies through your browser settings. However, disabling essential cookies may affect the functionality of the cuci 365 platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.

8

Your Rights as a Cuci 365 Member

The full control you have over your personal data

Under the Malaysia PDPA 2010 and cuci 365's commitment to privacy, you have the following rights regarding your personal data:

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Right to Access
Request a copy of all personal data that cuci 365 holds about you.
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Right to Rectification
Correct any inaccurate or incomplete data in your cuci 365 account.
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Right to Erasure
Request the deletion of your personal data when there is no longer a legitimate basis for retaining it.
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Right to Restriction
Request cuci 365 to restrict the processing of your data under certain circumstances.
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Right to Portability
Receive your data in a machine-readable format for transfer to another platform.
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Right to Object
Object to the processing of your data for marketing communications you did not request.

To exercise any of the above rights, contact the cuci 365 team via live chat or email at privacy@cuci365.bet. We will process your request within 14 working days. Please note that certain deletion requests may be limited where the data is required for legal compliance purposes.

9

Special Protection – Children's Data

cuci 365's commitment to child protection

Cuci 365 is a dedicated betting platform strictly for individuals aged 18 and above only. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If cuci 365 determines that data has been collected from an underage individual, we will take immediate steps to:

  • Immediate account closure without prior notice.
  • All associated personal data is deleted within 48 hours.
  • Returns any remaining balance in the account to the original deposit source.

If you know or suspect that someone under the age of 18 has registered a cuci 365 account, please notify us immediately by email at support@cuci365.bet or via our platform's live chat.

10

Cuci 365 Privacy Policy Amendments

How we will notify you of changes

Cuci 365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever an amendment is made, the "Last Updated" date at the top of this document will be revised accordingly.

For significant amendments that materially affect your privacy rights, cuci 365 will:

  • Sending a notification to your registered email at least 14 days before the amendment takes effect.
  • A prominent notice will be displayed on the cuci 365 platform the next time you log in.
  • Archiving previous versions of this Privacy Policy for your reference.

Continued use of the cuci 365 platform after the effective date of any amendments constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and we will process your request promptly.

11

Contact the Cuci 365 Privacy Officer

How to reach us for privacy inquiries or complaints

If you have any questions, concerns, or complaints regarding how cuci 365 handles your personal data, we encourage you to contact us directly. We are committed to addressing every inquiry seriously and within a reasonable timeframe.

  • Privacy Email: privacy@cuci365.bet (dedicated to data protection enquiries)
  • General Support Email: support@cuci365.bet
  • Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the cuci 365 platform
  • Response Time: cuci 365 is committed to responding to all privacy enquiries within 5 business days.

Formal Complaints: If you feel that cuci 365 has failed to adequately address your privacy concerns, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) through the relevant official government channels.

Your Trust Is Cuci 365's Top Priority

We are committed to maintaining your trust through the highest standards of data protection. Reach out to us if you have any concerns about your privacy.

FAQ Terms & Conditions Responsible

Your Data Is Safe. Your Experience Is Guaranteed. Start Playing at Cuci 365!

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